We've all done it. Even if you're familiar with Xero, it's so easy to make an error while distracted, or while rushing to complete your work.
The good news is that Xero is almost unbreakable for the average user.
| Do any of the situations below seem familiar? | If you're a DIY-er, try some of the fixes below |
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You're pretty sure that you've reconciled Xero, but your dashboard says otherwise |
As there can be a few reasons why you're seeing an unusual or unfamiliar message on your Dashboard, we've outlined these in a separate help article Problems reconciling Xero |
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You've corrected information in a sales invoice by creating a new one |
ZD article Are there duplicate invoices or bills? |
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The same bill has been paid twice in error |
ZD article Has a bill or invoice been paid twice in error? |
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The payment is from the wrong bank account |
ZD article Made a payment out of the wrong bank account? |
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You've used an incorrect code when reconciling a transaction |
ZD article Used an incorrect code when reconciling a transaction? |
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The GST rate on a transaction is incorrect |
ZD article Recorded an incorrect GST rate on a transaction? |
For Beany clients who aren't DIY-ers, we're happy to make any corrections if you let us know the problem via Support.