As part of our role as accountants, we need to comply with Anti-Money Laundering Legislation (AML) in New Zealand. This means we need to ID check our customers to make sure they are who they say they are.
Our NZ-based partner, Cloudcheck, checks your photo ID against an image of you from your device, and also checks the address on your ID document against some standard available databases. If you're not using an NZ or Australian ID document, Cloudcheck can still compare the images, but it can't verify your address.
In this instance, you'll need to send us a proof of address document. We can collect these from well-known organisations, such as your bank, local council, power or phone provider.
You'll need to take a copy of a bill addressed to you and showing your physical home address, and send it into our Support team at Support@beany.com
No PO Box numbers please!
If you're also unable to confirm your ID document through Cloudcheck (meaning Cloudcheck cannot match your image to the ID photo) then you'll need to send us a scanned coloured copy of your photo ID (front and back). Please make sure the scan of the photo of yourself on the ID is clear and a good size.
Send that through to firstname.lastname@example.org and our team will be in touch if they need anything further.