Cloudcheck is our New-Zealand based ID checking partner, that helps us make sure you're you. We need to check this as part of our role as accountants, and compliance with Anti-Money Laundering Legislation (AML) in New Zealand.
Cloudcheck needs you to take photos of:
1) face front on
2) face turned slightly to one side but not all the way over your shoulder
3) your photo ID
It can be sensitive to light, so make sure you're using a space with bright, clear lighting; and that you're not backlit or just using the light of your screen.
Cloudcheck is also really sensitive to movement. So it can be best to use a computer to take your photo, or if you're using your phone set it down on a stable surface.
If you can't get it to work, no worries! Just call our friendly Support team and they can talk you through.
Send that through to email@example.com and our team will be in touch if they need anything further.